Refund Policy

Our money-back guarantee

If we fail to deliver the number of opted-in testers included in your package for the full purchased testing period, you are entitled to a full refund — no questions asked.

When refunds apply

• We do not deliver your tester list within 48 hours of purchase.
• Fewer testers than promised opt in to your closed testing track.
• The opted-in tester count drops below your package's number during the testing period due to our testers leaving.

When refunds do not apply

• The testing requirement was completed as purchased, but Google denied production access for reasons related to your app or your questionnaire answers. (Our Approval+ package includes a free re-run in this case.)
• You did not add our testers to your Play Console track or did not share a working opt-in link.
• Your app was removed by Google for policy violations during the test.

How to request a refund

Email contact@12testeures.com with your order number. Approved refunds are processed through Paddle, our payment provider, back to your original payment method — typically within 5–10 business days.